What is ZB GO:
ZB GO is the next innovation from ZampleBox. In an attempt to continue our mission of helping people to stay tobacco-free we created a brand new product. This open pod system device will remain affordable and innovative.
Do I need to clean ZB GO?
Although ZB GO does not require much maintenance, we do recommend using a dry or slightly moistened cotton swab to clean the power contacts and inside ZBGO where the pod is inserted as well as the charging contacts on the bottom of the device. In general, keeping it clean does not take much. Mostly just a quick wipe down. If there is juice on the pod we recommend a quick wipe down and it should fire as normal.
Best way to store ZB GO:
It is best for the battery's longevity to ensure that the device is not stored for more than 2 weeks with an empty charge. When storing the device for a month or longer, it is best to charge the device fully and remove the pod before storage. Also, make sure to store the device and pods away from extreme heat/cold and direct sunlight as this may damage the battery or cause the pods to leak.
How long does a charge last?
Depending on your use, a full charge will provide around 250 puffs this all depends on how much you use the device and how much you vape.
Can you use while charging?
ZB GO has a USB charging system. This means it cannot be used while charging. Charging a ZB GO device will take about 30 minutes on a dead battery.
Charger indicating lights:
White- While charging/Taking a draw from the device
Green- Full battery (will only turn on while on the charger)
Yellow- Battery 50% or lower
Red- Battery 20% or lower
How many puffs can you take in one charge?
ZB GO is good for about 250 puffs per charge, this also depends on how much you vape and how much you are using the device.
I don't have a computer with USB. How do I charge my device?
The ZB GOs charger can be plugged into any USB Wall Charger and be charged.
Are ZB GO pods refillable?
Yes! One of the many unique parts of ZB GO pods is that it is an open pod system. This means you can refill these pods with the e-liquid of your choice. Pods generally will last through 3 refills before needing to be disposed of.
How long does a one ZB GO pod last?
This depends on use. However, the pod should last around 3 refills. After the pod is done it can be disposed of and replaced with a new pod.
My ZB GO pod is leaking when I use it?
Minor leakage is not uncommon simply remove the mouthpiece and wipe down the top of the pod (can also rinse mouthpiece if you would like) and you should be good to go if the pods are leaking excessively please reach out to customer support for assistance.
Should I let the liquid sit in my pod before I can start vaping?
We recommend that after you fill your pod you let it sit for 2-3 minutes so the cotton soaks up the juice and you don't get any dry/burnt hits from your device. (can also damage the cotton in your pod)
Can I use freebase liquid in my device (regular e juice):
Yes, you definitely can use regular e juice in your ZBGO, we recommend you use nic salts in these devices as this is what they are made for.
What is auto-ship?
You can elect to have your ZB GO products shipped to you on a monthly basis. Why wait? This does include pods and liquids. It's simple! Pick what products you want monthly and we will prepare a shipment of those picks every 30 days. Note: Autoship will renew every 30 days from your first purchase.
My auto-ship product is out of stock?
This should not happen often. But we are confident we will get the stock back in quickly. Click the “Notify” me button and we will email you right when the product you want is back in stock.
Can I skip a month?
Skipping a month is quick and easy! At the bottom of your Member Dashboard, there is a “skip a month” tab. Once you click this it will send you to a prompt to confirm. Once you confirm you are now skipped for a month.
How do you change your auto-ship products to get different juice?
Changing your auto-ship items around is very easy and quick, simply go on into your member's dash and click on "auto-ship products" then click on "manage ZBGO" once you do this you will be redirected to a page where you can click and edit on what you want. When done just click "update" and you will see the changes reflected on your "auto-ship products".
How do I cancel my auto-ship subscription?
Cancelling your auto-ship is a very simple process, head on over to the member's dashboard and just scroll to the bottom of the page, click “cancel” and you will be directed to the cancellation process. This process is the same as our boxes and ABAY subscription as well. (Go through the whole cancel flow to make sure you are cancelled out)
Can I change the date to my auto-ship?
You can! If you need to make a change to the date of your auto-ship just head on over to your member's dashboard, click on the little pencil looking icon on the right of "renews", simply click on the day you would like. You can also use the skip a month function as well if you have any troubles feel free to use our support page and get in touch with us!
How do you get juice without pods included? (love the flavors/juice but I want to use my own device):
ZBGO Pods are completely free with all ZBGO nic salts! So no need to worry about those. We recommend giving to a friend or family member of age to help them quit tobacco products. Spread the love!